Interserve Learning & Employment is pleased to announce its Merlin Standard has been judged to be ‘excellent’ following a recent assessment by Assessment Services Ltd.
The Standard, developed and first launched by the Department for Work & Pensions (DWP) in 2012, was designed to champion positive behaviours and relationships to achieve successful, high performing supply chains. Its aim is to encourage excellent supply chain management and to ensure fair treatment of partners by Prime Contractors.
Interserve were praised in particular for demonstrating a high level of commitment to the localism agenda, evidencing strong engagement with pre-existing infrastructures, including Local Enterprise Partnerships (LEPs), Local Authorities and sector specialists from the community. Equally, they were commended for each contract having its own delivery model, therefore being able to show how it has addressed the particular objectives of each contract and those of the respective commissioners, avoiding a ‘one size fits all’ approach.
Commenting on the assessment and subsequent rating, Managing Director of Interserve Learning & Employment Chris Peel said: “We are very pleased and proud to have received this excellent overall Merlin Standard, which is testament to the work of our operating team and support staff working hand-in-hand to provide a benchmark and exemplar of best practice in supply chain management. I am particularly delighted to receive specific acknowledgement around the openness, transparency and flexibility of our contract management, which reflects our own company values, in particular ‘Doing the right thing’, where we will always look to make a positive difference while making sure it’s safe and sustainable.”
The assessment team carried out their audit in the last week of April and looked across the whole supply chain covering contracts commissioned by a variety of funding streams including DWP, SFA and ESF. In summary, the team concluded that Interserve exhibited behaviours which fully met the requirements of the Merlin Standard and several areas of good practice were demonstrated ‘with yet more emerging’. The assessment team were also pleased to report an uplift in the overall outcome score from that previously achieved.