Working together to provide a quality service

We aim to provide a top quality service to everyone we work with, including our supply chain partners, customers and employees. We expect the same commitment to quality from our partners and work with them to ensure they meet the appropriate standard of delivery. We know that we are stronger together and actively promote best practice through training and marketing communications. Our partners know that they will get the best from Interserve Learning & Employment and we expect the best from them in return. The quality of our own provision is independently assessed using industry recognised standards. This means that we are:

Our key quality standards and awards are:


Interserve Learning & Employment champions inclusion. We’re accredited by Job Centre Plus to display the Disability Confident symbol because we encourage job applications from disabled people and we make every effort to develop those that become our employees. We also aim to retain our employees with disabilities through regular support discussions. Displaying this symbol means that we review our commitments to inclusion regularly and constantly plan ways to improve.
Ban the Box is a campaign driven by Business in the Community (BITC) , that aims to give people with criminal convictions a second chance at fulfilling their potential to become valued employees. At Interserve our aim is to have the unspent convictions ‘tick box’ on application forms removed. We had already removed the tick box from our online and paper application forms in our support services business, and now only ask about criminal convictions later in the application process when it is a legal or contractual requirement to do so.
Interserve Learning & Employment holds the Investors in Diversity Award Stage 2 for embedding Equality, Diversity and Inclusion into everything we do. We focus on changing habits and behaviours for the better to open up opportunities to all, with aspirations to achieve the full stage 3 award in coming years, and this prestigious quality mark demonstrates our commitment to diversity.
The Matrix Standard is a unique quality framework for the effective delivery of information, advice and guidance on learning and work. Interserve Learning & Employment meets the standard in relation to its leadership, management, resources, service delivery and continuous quality improvement. By having the Matrix Standard we ensure we give our customers the best possible service to help guide them towards reaching their career, work and life goals.
Interserve Learning & Employment is awarded Ofsted Grade 2 (Good) as an independent learning provider. This means we provide a particularly high quality of teaching, support, safeguarding, management and leadership. This quality is the bedrock on which our organisation is built, ensuring the service we provide to our learners exceeds their expectations wherever possible, helping them to achieve their goals and realise their potential.
The Merlin Standard has been developed as a joint exercise between the Department for Work and Pensions (DWP) and its providers operating in the Welfare to Work (W2W) sector, to ensure adherence to the Code of Conduct within DWP’s Commissioning Strategy. There has also been active involvement from the Cabinet Office, other Government Departments, Commission for the Compact and from representative organisations. Though produced with the active involvement of the welfare sector, the Standard is generic by design and applicable to any sector organisations managing a supply chain.

Management fees

In line with our partnership agreement with you and in our role as lead provider, Interserve Learning & Employment can supply the following services as part of the management fees that we charge:
  • Regular data, funding and performance reports
  • Paperwork templates and updates that ensure compliance with funding rules and guidance
  • Training on policies, paperwork, procedures and processes that we require our partners to use in performing your services.
  • Updates on changes in funding and compliance from the Skills Funding Agency (SFA)
  • Advice on meeting quality expectations
  • Regular reviews on outstanding issues as part of regular contract meetings
  • Health and Safety advice
  • Safeguarding advice
  • Compliance advice
  • Contract management support
  • Quality sampling and feedback
  • Data input and transmission service to SFA
  • Compliance audit checks and feedback
  • The management fees we charge depend on the level of services you require, which we discuss with you as part of our regular contract meetings.