Interserve Learning & Employment is a place where people can make their mark, have a voice and thrive; a company that truly makes a difference and continues to redefine the future for people and places across the UK. Rebecca Edgecumbe’s progression story highlights the vast amount of opportunity that is available at Interserve.

Rebecca’s Apprenticeship Story

Rebecca joined Interserve Learning & Employment (ILE) in September 2013 as a Business Administration apprentice. Having achieved her AS levels, she wanted to move away from college and gain some first-hand experience working in an office environment. Now four years later, after discovering the career inspiration she needed, Rebecca has successfully completed a Higher National Diploma and is working towards a marketing degree; all while going above and beyond in her full-time role as a Marketing Executive.

Rebecca said: “Choosing an apprenticeship was the best decision I’ve made. I’ve since progressed from an Apprentice Marketing Administrator, to a Marketing Assistant and most recently to Marketing Executive and I’ve recruited my own apprentice administrator this year, who I will manage and develop; which makes me extremely proud. Recently my manager nominated me for Interserve’s international awards, a ceremony that highlights strong performance across the Group, open to 80,000 employees. I went on to secure the award for ‘Take Pride in What You Do’ which really is my proudest moment.”

Going above and beyond

Rebecca’s manager, Kim Pattison, commented: “Since recruiting Rebecca as an apprentice, she has demonstrated a commitment to the business above and beyond what would be considered normal for her role and status, having accepted additional responsibilities to broaden her experience, fulfil her ambitions while also making a difference.  Examples of this include her application to become an Interserve Employee Foundation Ambassador in 2016, which prompted her to organise and deliver her first volunteering event at a social enterprise in Leeds.”

Marketing campaigns which Rebecca has successfully managed include five new delivery programmes, ‘LIFEGOALS’, commissioned to help young people not in employment, education or training. Rebecca created a service identity that would resonate with this difficult to reach group of people. Working closely with Interserve’s operations team, Rebecca strived to fully understand the needs of the potential customers, the outcomes of the programme and how best to promote this to local community influencers. LIFEGOALS has been received exceptionally well by ILE’s funders, employees and the customers themselves.

Having the determination to maximise her potential is a strong quality of Rebecca’s that is found in many apprentices who want to achieve their best and make an impact.

Rebecca said, “After completing my apprenticeship, I felt inspired to continue to my education whilst working. I felt that being able to complete qualifications at the same time as gaining work experience really helped me to move up in my career. I completed a two year Higher National Diploma in Business Marketing after my apprenticeship, alongside working as an administrator in marketing. I finished my qualification to a Merit standard and through demonstrating my commitment to learning was offered a place on Interserve’s graduate scheme. The scheme involves studying towards a Level 5 Chartered Institute of Management qualification, this is a great achievement for me as a previous apprentice and not yet a graduate and it’s a story I share with other young people at careers events and exhibitions to show them what’s possible after an apprenticeship.”

Rebecca has exceeded expectations in her time at Interserve and has demonstrated the willingness to continue learning. Rebecca supports Interserve’s Sustainabilities agenda, offering 1,000 work placements a year to 15-19 year olds, as a Work Placement Champion. Rebecca alone supported over 15 work experience students in 2016 alongside being a Corporate Youth Ambassador for Youth employment UK, partaking in parliamentary events and understanding school leaver’s problems and how to solve these, as an advocate of apprenticeships.

Rebecca is also a finalist in the North Midlands and South Yorkshire Awards!

Are you considering an apprenticeship?

Rebecca advises: “I know finding the right career to pursue is difficult and what made my decision easier was the work experience I gained through my apprenticeship, a time which allowed me to observe highly skilled and confident professionals, learn from them and ultimately decide that marketing was where I wanted to be.”

Are you interested in joining the Interserve Learning & Employment team?

Please submit your CV in readiness for any forthcoming apprenticeships, managerial or frontline delivery services, please send an email, along with your CV to our HR team at or take a look at our current vacancies at