Working with People Short Courses

Conflict Management
1HABC Level 2 Award in Conflict Management (QCF)
Qualification Number: 600/0670/5
Credit Value: 2

This accredited qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise. Subjects covered include the role of communication and the assessment of risks in conflict situations and follow up practices after such events.

How long is the course?
This qualification is achieved by taking a 2 day course.

How is the qualification assessed?
It is assessed through a multiple-choice examination, taking a maximum of 60 minutes. You must achieve a score of at least 20 out of 30 to successfully complete the qualification.

What next?
Progression and further learning routes include:
HABC Level 3 Award in the Delivery of Conflict Management Training