Working with People Short Courses

Customer Service
1HABC Level 2 Award in Customer Service
Qualification Number: 600/6685/4
Credit Value: 1

This accredited qualification has been designed for delivery to all people working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.

How long is the course?
This qualification is achieved by taking a one-day course. However, it can also be achieved through a variety of other methods including blended and distance learning, as long as the recommended learning hours are completed.

How is the qualification assessed?
This qualification is assessed through a multiple-choice examination, taking a maximum of 60 minutes. You must achieve a score of at least 20 out of 30 to successfully complete the qualification.

What next?
You may progress to further qualifications including:

HABC Level 2 Certificate in Customer Service
HABC Level 2 NVQ Certificate in Customer Service
Customer Service Apprenticeship